FAQ
Store Credits or Exchange
Jewelry purchased from mikahsiq can be returned for store credit or exchange at a valuation of 80% of the original receipt amount.
To qualify for store credit or exchange, items must be returned in their original condition together with the receipt, certifications (if applicable), authenticity card (if applicable), and packaging attached.
Return Policy
Customers are responsible for any return shipping costs unless the item received was defective or incorrect.
We recommend using a trackable shipping service and purchasing shipping insurance for returns. mikahsiq is not liable for any undelivered items that results in the forfeiture of the return process.
Customers may opt to make an appointment with our team for a direct handover anywhere within Klang Valley.
Return Process
To initiate a return, please contact us at hello@mikahsiq.com.my or +60184008188 within 3 days of receiving your order.
Provide your item name/code and reason for the return, and our team will guide you through the process.
Customers must arrange for delivery or direct handover within 3 days after receiving instruction.
Return Processing Time
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your store credit or exchange within 5 working days.
If approved, the store credit will be processed, and you will receive a credit confirmation email within 3 working days.
